Intimate Wellness Institute
2931 Polo Pkwy, Midlothian, VA 23113
(804) 523-2533
(804) 523-2533
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Frequently Asked Questions (FAQ)

Welcome! At the Intimate Wellness Institute of Virginia (IWI), we are deeply committed to empowering women through comprehensive, compassionate care focused on intimate wellness.

We understand that navigating healthcare, especially specialized care like ours, can bring up questions. We’ve compiled some common inquiries to help guide you. Our goal is always to provide clarity and support as you take control of your intimate health and well-being.

Billing FAQ

Q: What is the difference between an Explanation of Benefits (EOB) and a Bill? What should I do with each?

A: Understanding healthcare statements can be confusing, so let’s break it down:

Explanation of Benefits (EOB): This is NOT a bill. It’s a statement sent by your health insurance company after they have processed a claim submitted by us or another provider.

  • What it shows: It details what services were billed, what your insurance plan covered, any discounts applied, and importantly, what portion might be your responsibility (deductible, copay, coinsurance).
  • What to do with it: Review it carefully. Compare the services listed with the services you received. Keep it for your records. It helps you understand how your benefits were applied. If you see discrepancies compared to a bill you later receive, the EOB is a helpful reference.
  • Who to Contact for EOB questions: Please contact your health insurance company directly using the customer service number typically found on your insurance card or the EOB itself. They can best explain your specific benefits and plan details.

Bill (or Statement): This IS a request for payment from a healthcare provider (like IWI, a lab, or surgical facility) for the portion of the service costs that your insurance has indicated is your responsibility, or for services not covered by insurance.

  • What it shows: The specific amount you owe for the services provided.
  • What to do with it: This is the statement you need to pay. Payment instructions will be included on the bill.
  • Who to contact for billing questions: For questions about a bill you received directly from the Intimate Wellness Institute of Virginia: Please contact our dedicated billing department. We are happy to clarify charges, discuss payment options, or help you understand your statement. You can reach us at (804) 523-2533

Q: Can I pay my bill online?

A: Yes, we accept payments here: Payment Portal

Q: I received separate bills from places like Labcorp, Quest Diagnostics, or a surgery center/pathology group (like Cirrus DX). Why is that?

A: This is common in healthcare. As a specialized center, we partner with other expert providers to ensure you receive the highest quality, comprehensive care. These partners often handle specific aspects of your treatment journey:

  • Laboratory Services (e.g., Labcorp, Quest Diagnostics): Perform blood work, urine tests, or other diagnostic lab tests requested by Dr. Guerette.
  • Pathology Services (e.g., Cirrus DX or Hospital Pathology Groups): Analyze tissue samples (biopsies) taken during procedures.
  • Anesthesia Providers: If you have surgery requiring anesthesia, the anesthesiologist or their group will bill separately for their professional services.
  • Surgery Center/Hospital Facility Fees:  If your procedure takes place at an outpatient surgery center or hospital, they will send a separate bill for the use of their facility, equipment, and staff.
  • What this means for you: You may receive separate bills from these partners in addition to the bill you receive from IWI.
  • Who to contact: Each of these partners handles their own billing. If you have questions about a bill you received from Labcorp, Quest, Cirrus DX, an anesthesia group, or a facility.

Common IWI Service Providers:

Chippenham Hospital
7101 Jahnke Road
Richmond, VA 23225
(855) 422-6625

Cirrus DX
77 Upper Rock Circle, Floor 4
Rockville, MD 20850
(240) 813-8801

Dogwood Anesthesia Provider Group
7101 Jahnke Road
Richmond, VA 23225
(804) 483-0817

Labcorp
PO Box 2250
Burlington, NC 27216-2240
(800)-845-6167

Please contact the company listed on the bill directly if you have specific questions about their charges.

If you are unsure why you received a bill from one of our partners related to your care at IWI, please don’t hesitate to contact our office at (804) 523-2533 and we can help clarify the service provided.

Treatment FAQ

Q: Can you address my specific condition or concern at IWI? What does the process look like?

A: This is an excellent and important question! Determining if IWI is the right place for you and what your specific care journey might look like begins with a comprehensive, individualized consultation.

Here’s what that process typically involves:

  1. Scheduling a Consultation: Contact our office to schedule your initial appointment with Dr. Nathan Guerette or one of our specialized team members.
  2. Thorough Discussion: During your consultation, we take the time to listen carefully. You’ll have the opportunity to discuss your concerns, symptoms, medical history, and your goals for treatment in detail.
  3. Examination (if necessary): A focused physical examination may be performed if relevant to your concerns.
  4. Diagnosis & Education: Based on our discussion and any examination findings, we will discuss potential diagnoses, any additional tests, and explain the underlying issues in clear, understandable terms.
  5. Personalized Treatment Plan: This is where our holistic and individualized approach shines. We will outline potential treatment options specifically tailored to you. This could range from non-surgical therapies and lifestyle modifications to minimally invasive procedures or advanced robotic surgery. We will discuss the risks, benefits, and expected outcomes of each relevant option.
  6. Your Questions Answered: We ensure you have ample time to ask questions and feel fully informed and comfortable with the proposed plan.

Q: Do I need a referral from my regular doctor to make an appointment at IWI?

A: In most cases, you do not need a referral to schedule a consultation with us at the Intimate Wellness Institute of Virginia. We believe in direct access to specialized care. You can contact us directly to book your appointment.

Important Note: While we typically don’t require a referral, some specific health insurance plans (like certain HMOs) might require you to obtain one from your primary care physician for specialist visits to be covered. We strongly recommend checking with your insurance company beforehand to understand your plan’s specific requirements regarding referrals for specialist care.

Q: What Services Do You Offer?

A: We address a wide spectrum of intimate wellness concerns, including:

The best way to know if we can address your specific case is to schedule that initial consultation. It allows us to understand your unique situation and determine how our expertise can best help you reclaim your confidence and quality of life.

General FAQ

Q: What is your address?

A: Our address is as follows:

Intimate Wellness Institute of Virginia
2931 Polo Pkwy, Midlothian, VA 23113

Q: What is your phone number?

A: (804) 523-2533

Q: What are your hours?

A: Here are our normal operating hours:

  • Monday: 8:30am – 5:00pm
  • Tuesday: 8:30am – 5:00pm
  • Wednesday: 8:30am – 5:00pm
  • Thursday: 8:30am – 5:00pm
  • Friday: 8:30am – 5:00pm
  • Saturday: Closed
  • Sunday: Closed

Please note our hours can be impacted by holidays.

Q: Can I access my health info online?

A: Absolutely! You can view our online patient portal at any time.

Have More Questions that our FAQ didn’t Answer? Get In Touch!

We hope this FAQ has been helpful. If you have any other questions or wish to schedule a consultation, please do not hesitate to contact the Intimate Wellness Institute of Virginia. We are here to support you on your journey to optimal intimate wellness.

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